Frequently Asked Questions

Welcome to the Fonerio Frequently Asked Questions (FAQs) Page

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

 

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

• Handling time: 1-2 business days
• Transit time: 6-9 business days
• Estimated delivery time: 7-11 business days

For more details, please refer to our Shipping Policy

 

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within Norway. For more information, please check our Shipping Policy

 

Question #3: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return Policy

 

Question #4: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

 

Question #5: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

We comply with Norwegian consumer protection laws and EU Directive 2011/83/EU, which include your right to return faulty or misrepresented goods.

Question #6: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds are processed within 14 days of receiving your returned item or proof of return shipment. 
Depending on your bank or payment provider, it may take a few extra days for the funds to appear in your account. See our Refund Policy for more details.

 

Question #7: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy

Our 30-day warranty covers manufacturing defects and quality issues. 
Your statutory rights under Norwegian and EU law, including a 2-year warranty for faulty goods, remain unaffected.

Question #8: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@fonerio.com

 

Question #9: Do you ship internationally?

Answer: No, we currently ship exclusively within Norway.

 

Question #10: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

 

Question #11: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

 

Question #12: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy

 

Question #13: How can I track my order?

Answer: You can track your order through the Track Order page on our website.