Shipping policy

Fonerio Shipping Policy

At Fonerio, we are committed to providing an exceptional shopping experience for our UK customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.

Shipping Locations

This shipping policy applies to orders shipped within the United Kingdom.
We currently ship only within the United Kingdom and do not offer international shipping.

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM GMT. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 9 business days (Monday to Friday).
  • Estimated delivery time: The total delivery time is 7–12 business days, including processing and shipping time.

Carrier Services

We partner with reliable carriers and courier networks that operate within the United Kingdom, such as Royal Mail, EVRi, and other trusted UK couriers.

Shipping Costs

Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Please do not return items to our office address. The correct return address will be provided in your return authorisation email.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number, typically within 24–48 hours. You can monitor your package’s journey on our Track Order page.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team.

Contact Information:

Address: 55 Dunbar Road, London, England, E7 9NH, United Kingdom
Email: support@fonerio.com
Phone: +447455180047

Fonerio is operated by SHOPNIX LTD.
Company Name: SHOPNIX LTD
Company Number: 16309573

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.